Privacy Policy


PRIVACY POLICY
 

1. Ownership of the information

1.1 In accordance with the laws established in the Organic Law 15/1999 for Personal Data Protection, we inform you that any personal information given to www.floren-z.com, as well as any information proceeding from any transactions carried out within the website, will be included and stored in a file, property of FLORENZ.

1.2 FLORENZ, agrees to treat your personal information with respect and absolute confidentiality, and declares that this information will not be passed on to third parties without prior consent.

2. Use and purpose of personal information

2.1 Your personal details are dealt with by FLORENZ or third parties electronically.

2.2 Your personal data will be used to provide the following services available through www.floren-z.com:

• Registration in order to be able to enjoy the services on the website.
• Management and/or processing of orders and associated activities.
• Personalised attention through Customer Services.
• Management of advice, doubts or problems of a tecnical or commercial nature, about the state of orders and other general information requirements.

2.3 FLORENZ may process and/or manage personal data relative to third parties which has been facilitated directly by you, for example, when you purchase a product for a friend, when a product is paid for by someone other than the recipient of the order, when you tell a friend about a service available in www.floren-z.com, or notify them of an offer for a determined product). In this case, FLORENZ will inform the third party in question about the Data Protection Act 15/99 when registering their data in the file, but you will be responsible for communicating the following to the person to which the data refers to: that the informationwill be stored in a file property of FLORENZ, the purpose of the information, and finally, that they can excercise their right to access, rectify, cancel and oppose the information in the manner specified in the present document.

2.4 FLORENZ reserves the right to cancel an account and all relevant information if any content is perceived to be ilicit or damaging to the image of FLORENZ, and/or its products or those of third parties, as well as any offensive content o that which incites, encourages or publicises illegal or defamatory activities, pornographic or violent content, or which encourages discrimination of a racial, sexual or sexual orientation nature.

3. Compulsory transfer of data

3.1 The transfer of personal data to FLORENZ may be compulsory by virtue of content and the law. In other cases it will be discretionary.

3.2 The compulsory or discretional character of personal information will be specified by the use of an asterisk (*) or clearly displayed, which will be used in the compulsory fields.

3.3 If you do not fill in the compulsory fields it could prevent us from carrying out our services. Not communicating the data in question to FLORENZ could determine, for example, the fullfilment of any order of any product in www.floren-z.com, as well as other services available on the website.

3.4 FLORENZ asumes that all the information has been provided by you or a person authorised by you, and that the information will be exact and correct. Updating the information is your responsibility. You are responsible for the veracity of your personal information; FLORENZ will not be responsible if your information is incorrect.

4. Your Rights

4.1 You can exercise your right to access, rectify, opose or cancel your information, applying by post to FLORENZ, Calle Moreno Nieto 16, 5A, 28005 Madrid, and including a copy of your identity document.

5. Cookies

5.1 www.floren-z.com uses automatic systems for gathering information not given to us directly, such as cookies.

5.2 Cookies are pieces of information that are stored on your hard drive by your browser that track your movements within websites. It allows to associate your identity with the personal data that you leave on the website.

5.3 The cookies are located in a server owned by FLORENZ, so that only FLORENZ can process and/or manage information gathered and obtained by cookies, in order to optimise their own services and website with relation to your specific needs and preferences.

5.4 If you do not wish to instal a cookie in your hard drive, you must configure your web browser to de-activate them. You may also freely destroy the cookies at the end of each session. In this case, FLORENZ does not guarantee that you will be able to view the entire website or that you will have full access to some services offered by www.floren-z.com.

6. Security measures .

6.1 FLORENZ ensures the absolute confidentiality and privacy of the personal data. Security measures have been adopted to avoid the alteration, loss, treatment or non authorised access to personal data, thus guaranteeing their integrity and security, as per Royal Decree 1720/2007, 21 December, which approves norms for the development of Organic Law 15/1999, 13 December for the protection of personal information.

6.2 FLORENZ will not be responsible for any incidents arising from attack or non authorised access to their systems which have not been detected by the security features or when it is a result of your own lack of care regarding the safeguarding of the password or your own personal information